Privacy policy
We explain how we collect, use, and protect information when you use Solmavira to explore social assistance for seniors in Canada, and we are candid about both our responsibilities and our limits.
Information we collect
When you visit solmavira.sbs or contact us about social assistance for seniors, we collect only the information we reasonably need to operate the site and respond to your enquiries. This may include technical data such as IP address, browser type, and pages visited, as well as details you choose to provide in forms or emails, like your name, contact information, and a description of your situation. We also keep basic records of our correspondence so we can understand how your questions evolve over time and ensure that our replies remain consistent.
- Information you provide directly, such as your name, contact details, and a description of your situation or questions about senior social assistance.
- Technical information collected automatically when you use the site, including IP address, device and browser type, and pages or resources accessed.
- Cookie and similar data used to keep the site functioning, remember preferences, and understand general traffic patterns, as described in our cookie policy.
- Records of our communications with you, including emails or form submissions, and notes about the guidance we have provided in response.
- Limited administrative information needed to manage privacy requests, consent records, and any preferences you express about how we contact you.
We do not ask for more sensitive details than are necessary to understand your enquiry, and we encourage you to share only what you are comfortable disclosing. Where we request information about housing, health, or finances, it is so we can place your questions in context and outline realistic options, not to create extensive profiles. You may decline to answer particular questions, though this may limit how specifically we can respond.
How we use your information
We use the personal information we collect primarily to respond to your enquiries about social assistance for seniors, provide the content or tools you request, and maintain basic records of our interactions. This includes reviewing your questions, preparing structured replies, and, where appropriate, following up to clarify details or check whether the information we provided was understandable and useful. We also rely on certain data to keep the site secure, diagnose technical issues, and protect against misuse or unauthorised access.
In addition, we may use aggregated insights from your visits to improve how we present information, identify topics that require clearer explanations, and adjust our internal methods. When we do this, we focus on patterns rather than individual profiles and avoid using your information to make automated decisions about you. We do not use your details to offer unrelated products or services, and we treat any reference to financial, legal, or health matters as part of your request for information, not as permission to market other activities.
Your privacy rights
Depending on where you live in Canada and the nature of our relationship with you, you may have rights to access, correct, delete, or restrict the use of your personal information, as well as to complain to a privacy regulator. We take these rights seriously and will respond to requests within a reasonable timeframe, first verifying your identity and then explaining what information we hold, what we can change, and where legal or technical limits apply. If you raise a concern, we will document it, investigate, and let you know how we have addressed it or why certain steps may not be possible.
Right of access
You can ask us whether we hold personal information about you, and, if we do, request a copy along with an explanation of how we use it and how long we keep it.
Right to rectification
If you believe the personal information we hold about you is inaccurate or incomplete, you can ask us to correct or update it so our records better reflect your situation.
Right to erasure
You can ask us to delete personal information we hold about you, and we will do so where there is no compelling reason or legal requirement for us to keep it longer.
Right to data portability
In some cases you may request a copy of your personal information in a structured, commonly used format so you can reuse it or share it with another organisation.
When we share information
We do not sell or trade your personal information, and we share it only when necessary to operate this site, comply with legal obligations, or protect our rights. In practice, this means your data may be processed by service providers who host our website, supply email or form tools, or help us maintain security, and we require them to handle information in line with appropriate safeguards. We do not share your details with government agencies or community organisations unless you explicitly ask us to do so or provide contact information for them within your own messages.
In some circumstances we may be required to disclose limited information to comply with applicable Canadian laws, respond to valid legal processes, or address suspected misuse of the site. If we need to rely on such grounds, we will share only what is reasonably necessary and, where permitted, explain the situation to you. We may also use aggregated, anonymised data to understand how seniors and caregivers use our content, but this type of information is not intended to identify you personally.
How we protect information
We treat privacy and security as practical necessities rather than decorative promises, especially because discussions about senior social assistance often involve sensitive details about health, housing, and income. To reduce the risk of unauthorised access, we use a combination of technical measures, such as encrypted connections and restricted access controls, and organisational measures, including limited staff access, internal guidance on handling information, and regular reviews of our practices. We keep personal data only for as long as needed to fulfil the purposes described in this policy or to meet legal requirements, after which we either delete it or anonymise it in a way that does not identify you.
No method of transmission or storage is perfectly secure, and we are sceptical of any claim that suggests otherwise, so we are transparent about these limits. If we become aware of a significant incident that affects your personal information, we will take appropriate steps in line with applicable Canadian requirements, which may include notifying you and relevant authorities. We also encourage you to take your own precautions, such as using secure devices, avoiding sharing sensitive details in public networks, and contacting us promptly if you suspect that someone is misusing communications that appear to come from us.